About Kottonsea
Homemade Macarons
Kottonsea is a Dine- Safe certified home-based business, specializing in gourmet french macarons.
We are located in Whitby, Ontario (North-East of Toronto).
Being of Filipino descent, we were inspired to incorporate a few flavours.
The most popular being the Ube flavour.
About Me
Kelsea Pacson
Hello!
My name is Kelsea, a self taught baker who has a passion towards pastries. Formally graduated from the Baking and Pastry Program at Humber College which allowed me to expand my knowledge in pastries in hopes to bring more to this business! I've had the pleasure to study abroad in Europe to experience and learn more on the history of pastries.
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Aside from baking in the kitchen, my main hobbies are weight lifting, traveling and supporting other small businesses.
Frequently Asked Questions
Do you offer Delivery services?
Unfortunately not at the moment due to school and other commitments. Occasionally when we do have availability, we are able to deliver to Oshawa, Whitby, Ajax and Pickering.
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Only houses can qualify, no condos/apartment buildings.
Additional prices will apply and be listed in order forms.
*Exception for events only. Ranges from Durham to North York.*
How long in advance should I order macarons?
For regular orders:
A minimum of 1 week in advance notice, if there is availability. Rush orders may be charged with additional fees.
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For special / custom orders:
A minimum of 2 weeks in advance notice, if there is availability.
Highly recommend at least 5-6 weeks in advance for best availability and enough time for consultation and
correspondence.
Are all your macaron flavours always in stock?
Yes.
I would give a notice other wise.
*Limited edition flavours are seasonal*
Do you require a deposit and what payments do you accept?
Every order requires a 50% non-refundable deposit. This ensures a confirmation of your order.
Full payment is required 1 day before pick-up or the day of.
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We accept cash and e-transfer.
How can I store the macarons?
Store the macarons in an airtight container and leave in the fridge. Give 15 - 20 minutes in a controlled temperature room to thaw before serving.
Outdoor and humid areas may cause the filling in the macarons to melt.
*Be cautious at outdoor events and direct sunlight*
Do you offer shipping?
Unfortunately no.
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The cost of shipping is too high and since macarons are so fragile, it would not be worth it.
We would hate for someone to pay so much for some broken macarons.
TERMS & CONDITIONS
Allergies
Dessert may contain tree nuts, dairy, eggs, fresh fruit and some gluten from certain fillings
Please let us know of any allergies and concerns.
Refunds and Cancellations
All sales are final sale, no exchange or refund.
All sales require a 50% non-refundable deposit to reserve the order.
Cancellations or rescheduled event date must be at least 2 weeks prior to pick-up or delivery. Reschedules are subject to availability.
Fail to pick-up or last minute cancellation notice will result to a fee of $10.
Transportation
We are not responsible for any damaged desserts once left pick-up location. We will advise you the best way to travel and store the macarons since they are very delicate.
We will not replace or refund the damaged desserts.
Display and Damages
If displayed desserts is in direct sunlight, outdoors, or in a non-conditioned area the macarons may be prone to damage such as melting, contact with insects & debris from the outdoors, etc.
We are not responsible for any damages or such responses once left pick-up location.
We will not replace or refund the damaged desserts.
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Pick-up and Delivery
Please do your best to come at your designated time slot.
If any changes, give 24 hours notice.
Only Houses can qualify for delivery. Must have a street side door, no apartment / condo buildings.